I went to Riley’s friday night to play pool with an old friend. We got there and I made best use of the offer they had on at the time which consisted of, 2 hours of play, 2 pints and a years worth of membership, all for £10. So having already been a member there all I had to do was tell them my name as they already had all of my details on their system.
Wrong, they couldnt find my details so I had to begin filling out a membership form. The member of staff asked us what drinks we wanted while I began filling out the form. We ordered our drinks, only for him to come back to us to tell us that the beer we had ordered wasnt part of the ‘deal’ so we re-ordered a beer that we didnt want (just so it fell in with the deal). He said he would bring the drinks over….10 minutes later I had completed my form and there was still no sign of the drinks. I went over to the counter where he rested casually on the till, I handed him my form and asked him for the drinks, he said ‘oh sorry I forgot’. He then asked me what we wanted to play, so we said ‘American Pool please’ he turned to the computer and then informed us that we couldnt play american pool as all the tables were fully booked for the night, so we said ok, ‘lets play English Pool then’ he said ok and turned again to the computer to then tell us that there was a 1 and a half hour wait on the english pool!
He then asked us what we wanted to do, so we said, ‘with no option we will play snooker then’, so he siad he would book it in. We went back to our table at the bar to wait for him to bring the drinks over, 10 minutes on and I went back up to the bar he again said he had forgotten!!! We were getting very annoyed now. He then asked us what we wanted to play again, which I replied ‘originally pool, but we have had to settle with snooker as there are no tables’….he turned to the computer and then told me there wasnt any snooker tables left (even though we had already booked one 10 minutes ago)!!!
He finally gave me a snooker table and me and my mate went over to it – still being told that the drinks were on the way. They werent. We had to go back again and wait at the bar this time to make sure he didnt forget AGAIN!.
We started playing snooker only for an hour to pass when the light at our table went off, it took them 15 minutes to sort it out, all because the incompetent member of staff had only inputted one hour play on the table instead of the two hours we had already paid for by now!
All in all, it wasnt a very successful night, less than 2 hours play, rubbish drinks, a lot of waiting around due to a member of staffs inability to remember tasks, not getting to play pool and ended up playing snooker, also empty pool tables just sat there with no one playing – but we werent allowed to use them.
I dont know if it is just at Riley’s in general or this particular branch but there is certainly a need for some basic ability/training here! I am not keen on going back at all due to this particular employee!